YOUR CAR IS AN INVESTMENT.
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ENVUE Film Solutions TERMS AND CONDITIONS

Paint Protection Film -

Please take time to read the following in its entirety to completely understand the terms and conditions of essential factors when dealing with the purchase and maintenance of PPF (Paint Protection Film), automotive films, window tint, and commercial films for your vehicle. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed. We will begin work when approval has been provided per the completion and signature of our Customer Information Sheet and any additional requested documents.

ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting a the vehicle that modifications need to be made we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. Any verbal requests or orders by the customer will be accepted, but in the absence of supportive documentation, ENVUE Film Solutions, will not be responsible for verbal mistakes. EVERYTHING MUST BE IN WRITING, ENVUE Film Solutions, will not accept responsibility for the inaccuracies in orders telephoned in by the customer. We make every effort to quote a job accurately; but in the even of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.

GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Customer shall identify to ENVUE Film Solutions, in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. Customer must contact ENVUE Film Solutions of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.

ENVUE Film Solutions is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products. It is the clients responsibility to read our Terms & Conditions available on our website prior to contacting ENVUE Film Solutions to perform any services. All quotations are valid for 30 days.

PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. Customer or assigned agent agrees to make full payment prior to vehicle release and agree to be responsible for al collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any custom ordered materials for the customer’s job is required to be paid for 100% prior to the order for the film before the work will be performed and are non-refundable. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. WE DO NOT ACCEPT CHECKS unless they are paid via certified funds and are pre-approved in writing by ENVUE Film Solutions. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.

CONDITION OF VEHICLE PRIOR TO CLEAR BRA INSTALLATION: Vehicle must be delivered to our location clean and free of dirt, grease, oil, ceramic coatings, waxes, and free from existing PPF material. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing PPF material. ENVUE Film Solutions is not responsible for the condition of the surface the car is brought to us in. Best results are achieved by installing on new vehicles. Once the car is driven off the lot it will receive irreversible damage is done to the paint. Any CHIPS, rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the PPF material may not adhere to the surface at all. PPF will take the form of the surface underneath. Any areas that are repaired prior to clear bra installation must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended (minimum of 30 days) by the paint manufacture before applying clear bra material to the surface. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE VEHICLE PRIOR TO THE PPF BEING INSTALLED OR WHAT IS UNDERNEATH THE PPF ONCE IT IS INSTALLED.

RETURNS: PPF material is a non-returnable item once the material is cut and or installed per the customer’s personal request. Any custom ordered clear bra material for any projects is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. All returns are at the discretion of ENVUE Film Solutions. If the product is a returnable item there is a 25% restocking fee for the return and will be deducted from the initial cost of the product upon the return if applicable. If an issue arises the customer must submit their complaint in writing and give ENVUE Film Solutions the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all PPF installations are customized to the customers specifications ENVUE Film Solutions must be given the opportunity to address any issues, including removal and reinstallation time (if deemed necessary by ENVUE Film Solutions), before the client issues a credit card charge backs or check cancellations. PPF material has a cure time of at least 30-60 days at which time we do a free REQUIRED check-up to address any issues at that time. In the event the customer does not return for their 30-60 day check-up we are not responsible for the films conditions. In the event that the client does request a credit card charge back or check cancellation, the customer will be liable for all legal fees and or additional costs that were incurred to ENVUE Film Solutions. If a credit card dispute is decided in the favor of ENVUE Film Solutions and we suffer any losses due to the client’s actions the client is liable for all legal fees, court costs, etc. If the customer fails to make full payment on an invoice then the customer authorizes ENVUE Film Solutions to remove the clear bra from the vehicle if installed. SINCE PPF IS CUSTOM ORDERED AND INSTALLED TO THE CUSTOMERS SPECIFICATIONS ONCE THE CLEAR BRA IS CUT OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

ESTIMATES: Estimates are good faith estimates and are based on the current information ENVUE Film Solutions has at the time the estimates are given. Estimates given are good for 30 days and are subject to change.

VEHICLE INSPECTION/CONDITION: ENVUE Film Solutions will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.

ENVUE Film Solutions is not responsible for the condition of the surface the car is brought to us in. Any CHIPS, rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or they clear bra may not adhere to the surface at all. PPF material will take the form of the surface underneath. Any areas that are repaired prior to clear bra installation must be properly repaired with and be finished with OEM (Original Equipment Manufactured) paint or clear coat. Any recently applied finish must be cured for the full amount of time recommended by the paint manufacture before applying clear bra to the surface.

CONTENT: We reserve the right to refuse any work or vehicle for any reason.

IMPERFECTIONS: We strive for perfection in our installations, but due to the nature of covering an entire vehicle in a adhesive film, it is likely that you will see some degree of dust, contamination, or other debris under the film after installing. We attempt to take every precaution possible to make a near-perfect install, with the understanding that no installation will actually be perfect. We will not allow it to leave if we would not be satisfied on our own vehicle. Please note that the older the vehicle, the more likely it is to have dirt hidden in hard-to-access areas without a complete disassembly of the vehicle (which we do not do). This increases the odds of having slightly more specs of dirt under the film. Again, we make every attempt to mitigate this with our advanced installation techniques.

However, if the goal is to find an imperfection in the film, you will find something. We urge clients to consider that this is a protective film and not a completely invisible film with no imperfections.   

INSTALLATIONS: Paint Protection film or PPF is a pliable plastic material that we make every effort to make look as seamless as possible, however, there may be curves, bumps, rivets, moldings and deep-channeled curves that will the clear bra will not be able to conform to. There will be areas, such as door handles, mirrors, gas caps, doorframes, wheel wells, bumpers, hoods, fenders, around edges and hard corners, etc. where edges will be visible. In some cases relief cuts need to be made or patches need to be installed to cover certain areas. Stretching film will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed in the 30-60 day check-up if necessary. There will also be seams where the panels meet or where the clear bar is not large enough to cover certain areas. ENVUE Film Solutions is not responsible for the limitations of the PPF material. PPF is not an invisible layer of protection.

All PPF material needs to be applied to “like new” vehicle finish for the best results. There must be an excellent bond of the paint and its finish to the vehicle substrate. Any CHIPS, rust, bubbling, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacture) paint or clear coat. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied. Consult with your body shop for proper cure times and rules.

UNSUITABLE SURFACES FOR CLEAR BRA: On our full body PPF jobs we cover almost every surface. There are some surfaces that may not be suitable for PPF (any textured surface - be it plastic, fake chrome or otherwise, some trivial accent pieces that aren’t facing forward, some instances of grilles or fake chrome pieces that are cheaper to replace than to have us protect), etc.

ONCE INSTALLED PPF MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE VEHCILE.

Installation time is based upon many factors including but not limited to, film selected, curing time, places where clear bra is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for instillation but reserve the right to change them at any time for any reason.

PPF material does not stick or adhere well to plastic, primer, silicone or rubber surfaces and customers are not advised to wrap such areas. If the customer requests that these areas be wrapped we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items being wrapped.

In most cases of PPF lifting, it is a material issue and it typically occurs in the first few weeks after instillation. We do require a 30-60 day check-up to see the vehicle first hand and to be able to address any issues at that time to prevent the continued peeling and to trim the pieces before they become contaminated. If you do not return within the 30-60 day required time frame to address any issues we are not responsible for the condition of the clear bra material. ENVUE Film Solutions is not the manufacture of any films and is nothing more than the installers. Extreme temperatures can also affect the clear bra such as extreme heat and cold as well as humidity and dust. We recommend you garage your vehicle as much as possible to prevent from these types of issues and to extend the life of your clear bra material.

REMOVALS: All removals for PPF are quoted separately and are based on a per hour basis. PPF removal can be very time consuming and costly and is billed as such. ENVUE Film Solutions is not responsible for the condition of the paint underneath the clear bra or for any damage that occurs when such material is removed from the vehicle. Please note, our experience shows that removal of PPF, from good quality original OEM paint will typically not damage the paint. However, it is the duty and responsibility of the owner or authorized representative of the vehicle to ensure the suitability of the surface before installing such materials and when they are removed. ENVUE Film Solutions is not responsible for any damage that occurs to the vehicle at the owner’s request.

BADGE AND TRIM REMOVAL: On certain installations we may have to remove badging or other parts of the car to provide the best experience for you, should you request it. For example, doing a full vehicle wrap or a wrap on the hood usually requires us to remove the hood emblem. The customer is responsible for the cost to replace the badge, if, for some reason, it is a one-time use by the manufacturer (we will do research and warn you prior to installation). All attempts will be made to retain all OEM badges and lettering unless the customer wishes otherwise.

We make every attempt to NOT remove badging unless absolutely necessary or requested. Many emblems and decals are on back order.

WARRANTY AND MATERIALS: All materials are installed per the customer or authorized representatives request. We are not the manufacture of the product and all warranties are offered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. ENVUE Film Solutions is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do we, so please do not hesitate to contact us. Damage done to the PPF material by the customer or any third party is not a warranty issue and will not be covered as such. ENVUE Film Solutions is not liable for services that are contracted out to other facilities for work to be performed. If an issue arises the customer must contact that specific company directly for any warranty issues or concerns regarding that companies product or services.

AFTER CARE: We recommend HAND WASHING ONLY for the first week and thereafter if possible. Keep the car out of direct sunlight for the first 2-3 days after installation. Do not pressure wash the car for the first month. If using high-pressure sprayers after 30 days stay at least 3-4 feet away from the clear bra at all times. We recommend when cleaning to use only PPF safe materials and to avoid any harsh chemicals of any kind that can deteriorate the PPF. Avoid using abrasive washing clothes as well as drying towels. You will see bubbles and haziness (the moisture pockets between the film and the paint) in the PPF for the first 30-60 days after installation (THIS IS NORMAL AND IS PART OF THE CURING PROCESS). You will see some minor peel back on the bra, this is to be expected and will be address during the 30-60 day check-up. ENVUE Film Solutions offers a free 30-60 day REQUIRED check up on all PPF installations to be sure the product has cured properly and do any trimming for peel back that may have occurred during the curing process. WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. We must physically see the vehicle in order to address any issues, phone conversations, emails or pictures will not suffice.

VEHICLE STORAGE FEES: Vehicles left beyond the authorized pickup day (definition of authorized pickup day: is the date vehicle is ready to be picked up and the client has been notified) will be charged $50.00 per day, per occupied space, until the vehicle or vehicles have been picked up and paid for.

VEHICLE MAINTENANCE/TOWING/TRANSPORTATION, ETC.: ENVUE Film Solutions is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in ENVUE Film Solutions possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc. ENVUE Film Solutions is not responsible for any of the costs and is the owners sole responsibility to pay for those costs. ENVUE Film Solutions has permission to operate customers vehicle for services requested in work order. Operation of vehicles may include delivery, testing, and or outsourcing at difference locations.

CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.

Automotive Window Tint -

Imperfections Per the IWFA (International Window Film Association) – The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30-60 day cure time should be disregarded). Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WEMUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. ONCE INSTALLED WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.

• Gaps On Edges –While we make every effort to get the film as close to the edges as we can, when window film is installed there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on

• Dot Matrix – Found on certain side windows and most back windows. This is a raised surface from the glass that usually borders the windows. As a result, most films adhere poorly to this area. Resulting in a white appearance from the outside when completely dry. Certain back windows have this matrix on the top which can be a few inches wide.

• Black Borders – Depending upon the thickness (above the surface of the glass) of the border, a very thin white line may appear from the outside when dry where the black border ends.

• Water – The application of any product with an aggressive adhesive system requires the use of water and some type of “slip” agent. Both are harmless. Our installers will wipe down all surfaces which come in contact with water immediately when finished with installation on that particular piece of glass. Any carpeted areas will return to their original condition. Stereo, Amplifiers, After Market Equipment Please inform us before work has begun of any hidden electrical equipment which may react adversely to water, hidden areas where water is likely to be used.

• Speakers – Most speaker cones are made of polypropylene (plastic) and cannot be damaged by small amounts of water, however, it is suggested that the stereo may not be used for 12 hours after installation to allow any stray moisture to dry.

• Scratches – Any glass, brand new or old, can have light or heavy surfaces scratches, internal or external. These scratches, although previously undetectable will show up after the application of window tint.

• Glass – Antennas, Cell Phones, Or Sensor Signal reception may be impeded after the application of any window film which contains any metal. Signal reception to any hand held or portable cell phone may be impeded after the application of any window film which contains any metal.

• Car’s Interior & Exterior – Most paint is not perfect. Most vehicle interiors are not in perfect condition either. It is natural to look at any new purchase closely, especially one that changes the overall look of your vehicle as much as window tinting. Sometimes minute defects that were already there will now be noticed. Our company is not responsible for any minute flaws in the vehicles interior and or exterior unless thoroughly inspected by the customer and one of the team members before installation begins.

• Door Panel, Rubbers, & Seals – We do not cut rubbers on roll up windows. Sometimes it is necessary to push them down to facilitate drying. Roll all your windows all the way down and up after 3 days from the installation date. To make sure that all the rubber seals are up all the way and are not sticking down. If sticking, STOP rolling them up and down, contact us immediately and come in. When film has been newly applied, the films surface is very susceptible to sticking to very tight rubbers and pulling them up and down with the movement of the glass. We spray a special polish/cleaner on your film and rectify the condition. If you do not bring the car back immediately and cease the tint rolling the windows up and down you can cause permanent damage to the door panels, windows, motors and window tint.

• Warranty Work – No warranty work will be performed without all your original paperwork. Vehicle must be brought into the shop to have any problem areas inspected prior to scheduling an appropriate installation time and date.

• Product Liability – All products guaranteed to be as specified; All products are scratch resistant not scratch proof. Any scratches to the film caused by rolling the windows up or down after installation is not our responsibility. After we are done with the job we will offer a first time polish and inspection of our work.

• Choosing Film Type & Shade – Our team will only suggest film type and shade you want. If you choose a film that is darker than the legal limit and you receive a ticket for window tint, this is your responsibility and not ours. After the material has been cut, any changes may require an additional cost, above and beyond the original price that was quoted to you, the customer.

• Defroster Lines – When removing tint from your rear windshield we will do everything in our power to save your defroster lines. We do this by using professional grade steamers to soften the glue and keep your defroster lines in tact. There is still a risk even when using steamers your defroster lines will be damaged and we will not be responsible.

• Dust
  Dust is all around us and is next to impossible to keep out of the air. This also makes it impossible to completely keep off the film. However, we take every precaution to do so.  We are not responsible for any dust that may show up, and small dust specs are not covered under warranty.  If the interior of the car is excessively dirty, we may need to clean it to keep the environment as dust free as possible.  We will only do so if necessary, but needing to do so will incur a $30 fee.  This also includes things like animal hair or anything else that will get under the film during installation.  We are not detailers, so this will not be a detail of the entire car; this is only for the surfaces that will interfere with the tinting process, e.g. the dash, rear deck, etc. 

• Legality
  The state of Alabama does not allow vehicles that will be driven on public roads to have any tint on the front windows (driver and passenger door, forward of the B pillar) or windshield (this does not include a strip of non-reflective 35% VLT tint along the top 6 inches of passenger vehicles), without a medical exemption signed by a doctor and issued from the MVC.  The rear section, including rear window, can legally be tinted any darkness and colored tint is not restricted.  No window is allowed to have a mirrored or metallic appearance.  If the rear window is tinted, the vehicle must have dual side mirrors.
   
  By signing this form, you acknowledge that you understand the laws and agree to abide by them.  Any tint that does not follow these laws will be for a show car or off road vehicle that will not be driven on Alabama public roads. ENVUE Film Solutions is not responsible for any tickets or accidents that occur due to tint or illegal operation of a tinted vehicle. If tint needs to be removed, there will be an additional fee.

• Warranty
  Our films comes with a lifetime manufacturer and installation warranty.  This covers fading or discoloration of the film as well as peeling or bubbling.  The warranty does not cover physical damage, such as scratches or tears, or dust particles, as stated previously.
  Please inspect your windows and address any concerns before leaving when you come to pick up your vehicle.

Home/Office Window Tint -

Disclaimer for privacy film application:

You may have chosen a particular film to decrease the ability to see the windows when viewing from outside looking into the inside of the building / house. There are many factors that will affect the level of privacy effect/view control such as: natural or man-made lighting and in particular proximity to the glass, background day-lighting, and interior wall colors. For these reasons WTS does not guarantee 100% privacy effect on any installation and You expressly agree that it may not be possible to achieve Your desired level of privacy while viewing the glass from the outside especially at night. Any privacy effect will diminish when interior lighting conditions are brighter than the outside lighting.

Disclaimer for dirty site condition:

Professional will use the utmost care to achieve a high-quality Installation. Dirty or Dusty site conditions can cause a lesser quality finished window film Installation. When the window film protective liner is released from the film, static electricity is created in a sufficient amount to draw any pet hair, dust and particles that may be present in or around the work area on to the surface of the window film. You agree that if there is excessive pet hair, dirt, or debris present in the home and or around the work area that is inherent for the finished Installation to have a certain amount of these particulates in between film and Your glass, and there will be an additional charge to You if request to remove and replace such window films.

Disclaimer for single pane glass breakage:

Single Pane glass which is commonly found in manufactured housing, lanai enclosures, and residential block and frame constructed homes may experience cracking and some cases may become broken by pressure exerted against the glass during any window film and / or adhesive residue removal. You agree that you have been informed of the risk of potential glass breakage associated with the removal of window film on single pane glass (dual pane glass is excluded) and in such event You agree WTS is not liable for any glass breakage on single pane glass.

Installation Inspection:

Your satisfaction is extremely important to us. A small amount of moisture will be present in the completed Installation: this will evaporate. Also, edge border you may notice is a requirement of the application in accordance with the film manufacturer. Please allow up to 90 days for full cure as per the manufacturer guidelines.

Vehicle Wraps and Graphics -

DESIGN/ARTWORK

All design services provided by ENVUE Film Solutions LLC. under these terms shall be for the exclusive use of the CLIENT. Upon full payment of all fees and expenses, reproduction rights for all approved final designs created by ENVUE Film Solutions. for this project shall be granted to CLIENT. All original artwork files created by ENVUE Film Solutions. or parts contained therein, whether preliminary concepts or final visual presentation remains the property of the ENVUE Film Solutions and may not be used by the CLIENT without the written permission of ENVUE Film Solutions. ENVUE Film Solutions retains the right to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, marketing materials, online posting on ENVUE Film Solutions websites, social media properties and portfolios. ENVUE Film Solutions will be considerate of product release or marketing campaign timelines in regards to any social media post(s) in regards to CLIENT project if notified prior to project start date. Where applicable, the CLIENT will be given any necessary credit for usage of the project elements. ENVUE Film Solutions is not responsible for errors in spelling, color, or design in regards to any and all artwork submitted by the CLIENT to ENVUE Film Solutions. It is assumed that all artwork submitted to ENVUE Film Solutions by the CLIENT has been approved by CLIENT prior to submission and is production ready. Not all Pantone or PMS colors can exactly be duplicated by digital printing due to contingencies (file type, color profile, palette, etc). ENVUE Film Solutions will attempt to match any specific color requests. Should CLIENT require a printed proof prior to printing, please notify ENVUE Film Solutions & we will arrange for a proof to be provided for an additional fee.

PROOFING
Before any printing, you will have to approve either a digital or hard proof. CLIENT is responsible for any spelling, grammatical errors, number errors, etc. ENVUE Film Solutions will not print until CLIENT approval. Any changes after final approval of artwork will result in assessing additional charges for any time or materials used to make changes after our production process begins. Approval can come in the form of an email from CLIENT with clear indication of decision to move forward on the project.

 CLIENT VEHICLE(S) CONDITION & PREPARATION
CLIENT is responsible for ensuring the vehicle is clean and free of surface debris. We recommend washing the vehicle one day prior to installation. Please make sure there is no wax or paint sealers used during or after this wash. A simple solution of water and dish soap is recommended. If a vehicle is not delivered to the designated location in a washed, dried and ready to install condition, ENVUE Film Solutions. shall recommend taking it to be washed before completing drop off. If it is decided that the vehicle is to be left in the condition without cleaning, ENVUE Film Solutions. will charge a cleaning fee of $75.00 per vehicle that requires washing and drying prior to installation. CLIENT agrees that any additional work or materials not specifically set forth in the invoice are an extra which shall be billed and charged by ENVUE Film Solutions at its regular prices including, but not limited to, hourly rates for labor and services of $100.00 per hour and costs for goods and materials at costs plus twenty (20%) percent. CLIENT agrees that they shall pay for all extras billed and charged by ENVUE Film Solutions paid upon receipt of the invoice and subject to a late charge of 1.5% of the total invoice per month until balance is paid in full.

VINYL REMOVAL
Due to many unknown factors that exist prior to receiving a vehicle for a vinyl removal project, ENVUE Film Solutions cannot be held responsible for any damage that has occurred prior to and/or during the vinyl removal process. Those unknown factors include and are not limited to: Any damage exposed during the original installation of the vinyl graphics (ie; knife marks, burns, and scratches, etc.) from the original company. Flaking or peeling paint/finish caused by road debris, bugs, pressure washing, poor repair work, accidents, etc. Pre-existing paint damage that has been hidden or covered by the vinyl graphic. Ghosted images that have been transferred from the vinyl graphic removed to the paint/substrate surface. Tool marks, scratches, scrapes caused by the removal process. These typically occur when a graphic has been left on too long and the graphic becomes permanently bonded to the paint. ENVUE Film Solutions uses special non-metal tools to remove vinyl. The chemicals used for vinyl/adhesive removal are rated safe for most finishes as per the manufacturer of product.

 Single-stage paint finishes, powder-coated finishes, oxidized surfaces, plastics, non-OEM (Original Equipment Manufacturer) parts, pre-existing customizations and rubber are more susceptible to damage. Vehicle components may or may not need to be temporarily dismantled to ensure complete vinyl removal under and around said areas. Re-assembly of these components during previous vinyl installation may or may not have been completed correctly. ENVUE Film Solutions is not responsible for damages as a result. Any issues that can and will be problematic will be addressed with the customer immediately as well as documented thoroughly. Vehicle logos and emblems will not be re-affixed by ENVUE Film Solutions per industry standard. There is a chance that vinyl installed over the top of vehicle emblems, as well as, emblems that have been installed over the top of the existing vinyl wrap can damage the emblem during the removal process.

 ENVUE Film Solutions employees performing the removal are trained to remove vinyl as per the vinyl manufacturer standards with great care and accuracy. By committing to have ENVUE Film Solutions perform a graphic removal, there is a chance that damage to the substrate can occur during the removal process. CLIENT also waives the right to hold ENVUE Film Solutions responsible for any damage that may occur during the removal process of previously installed vinyl. Any claims need to be submitted in writing within two (2) days of vehicle pickup/delivery. All claims will be reviewed on an individual basis.

 APPEARANCE & ALTERATIONS
CLIENT understands that the product purchased is a vinyl vehicle wrap. It is also understood that unlike a paint job on a vehicle, there can and will be seams, overlays, and patches that are necessary to cover the entire vehicle and its contours and/or substrate irregularities. It is also understood that upon approval of final graphic proofs, some changes to the finalized artwork may be necessary at time of installation to allow the vehicle wrap to fit the vehicle’s shape. CLIENT authorizes ENVUE Film Solutions to make such necessary changes. ENVUE Film Solutions will notify CLIENT if the change significantly modifies the approved design.

Ownership -

RIGHT TO SUBCONTRACT: We reserve the right to subcontract or assign any portion of a job to another company.

 RIGHT TO USE ARTWORK/PRODUCTS/PHOTOS: We and our affiliates have an unrestricted license to use, display, reproduce, modify, transmit and distribute information and designs given to us by you to the extent permitted by law. We reserve the right to use photos of your vehicle/products as samples of our work we have completed for use in advertising media, including, but not limited to, our brochures, signage, website, etc. We will not sell images or information given to us by you unless prior written consent has been given. We also reserve the right to use your printed products for samples or promotional advertising purposes.

ENTIRE AGREEMENT: This agreement may not be varied other than in writing, executed by the duly authorized representative of both parties. Clients and or authorized representative acknowledge that they have read and understand the terms and conditions and agree to accept these prices, fees, charges, conditions, and specifications listed herein and authorize ENVUE Film Solutions to perform all work as specified. Customer understands that we are not the manufacture of the products and that we do not guarantee the quality of the products provided to us by the manufacture. Customer or assigned agent agrees not to do harm to ENVUE Film Solutions by way of slander, via in-person, over the phone, in writing (published words), or by instructing other to do so as well. Any published statements made by a customer or its assigned agent must be approved by ENVUE Film Solutions prior to publication. In the event of any dispute, claim or controversy arising out of or relating to the information described in these Terms & Conditions all parties agree to resolution by Mediation/Binding Arbitration. The Mediation/Binding Arbitration will be administered in Alabama pursuant to comprehensive mediation and arbitration rules and procedures. If customer or assigned agent takes legal action against ENVUE Film Solutions for any of the information contained in this agreement the customer or assigned agent agrees to bear all legal fees and court costs. The validity and enforceability of this agreement will be interpreted in accordance with the laws in the state of Alabama applicable to agreements entered in to and services performed in the state of Alabama. If we must retain attorneys for any reason, we will be entitled to reasonable attorneys fees, court costs, administrative fees and interest at the maximum rate permitted by law.

Thank you for taking the time to read and understand our terms and conditions. If you have any questions please do not hesitate to contact us. Thank you!

ENVUE works to be the standard you use to judge customized paint protection services in Birmingham, AL. And that’s why we exclusively use THE TOP manufacturers when it comes to our paint protection film. We love helping you protect your investment’s factory paint to retain its resale value.